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FAQ

Common questions, answered.

How do I order a lens?

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Ordering Lenses — From Where Ordering Lenses — How: Cherry Ordering Lenses — Cherry Products Ordering Lenses — Cherry Products (cont.) Ordering Lenses — Cherry Revival Solid Tints Ordering Lenses — Cherry Revival Gradient Tints Ordering Lenses — How: Opticom Ordering Lenses — Opticom: VisionEase & LabTech Ordering Lenses — Opticom: Seiko & Hoya Ordering Lenses — Minimum Lens Blanks Ordering Lenses — Measurements: Frame & Patient

How do I work the Coburn?

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Digital Scan

  • Use lensometer to create a 180 guideline on the demo lens, go over it with a Black AR Pen
  • Measure the basecurve of the demo lens
  • Remove lens for digital scan
  • Choose R/L lens
  • Enter demo lens BC
  • Match the dots with the 180 line on screen — make sure it's a darker line
  • Save scan
  • Confirm the lens bevel type, add necessary safety bevels
  • Size up 0.15
  • If Rx — adjust the DBL value; if you don't, the PD will be wrong

Edger

  • Select "M" if you want to shift the lens placement within a frame (for high Rx's to hide disperse thickness) and BCGs
  • It will then prompt the next screen before cutting — this is where you can see where the bevel will be positioned
  • Watch how the yellow lines change and make sure it still leaves space for the bevel
  • BCGs: move placement so it's approx. 0.7 / 1.1

Lens Sizing

  • To size down after a lens has been cut → press the retouch button (bottom, rightmost button on edger)
  • Size down conservatively but efficiently — a "-0.05" adjustment does hardly anything, and remember: you can take down more, but can't add back
  • The retouch screen also gives you the option to add/remove a polish or safety bevel
  • Some frames need to be sized down prior to cutting: Elites −0.30, BCGs −0.20
  • Set it to size down before edging it

Manual Bevel Placement & Frame Curvature

  • If you take a digital scan or only trace 1 side of a frame, the edger will prompt you to put in the curve of the frame before it cuts
  • Mostly used for ½ rims, wraps, and rimless
  • Align the bridge with the screen, and match the red line to the most curved part of the eyewire
  • Most are 2, 4, 6, 8, 10

Speed Settings

  • Fastest Mode (machine default) — Plano Sun, Plano Bluelight, Rx Sun from Cherry. Should always be set at 140% clamp pressure.
  • Axial Mode (removes the water droplets) — Rx Lenses (stock velas/seikos/ltechs, Cherry lenses that aren't tinted), Plano Velas, Plano Polar Sun

Marking a Lens

  • Lines are used to determine if a lens has turned → if they break while edging, the lens turned and axis is off
  • Make a line along the 180, 1 above it, and 1 below it — aligned with the outer corners of the front side of the anti-slip disc to catch slippage as quickly as possible
  • These lines matter most for Vela lenses (they're so slippery) and any high-cyl lenses (less room for error)
  • Lenses from Cherry are much less slippery — you can get away with marking them at the 180 if high cyl or multi-focal

Tips & Tricks

  • The edger should always be cutting something → pause whatever you're doing to make sure something is cutting. While it cuts, you can: mount lenses in another frame, block additional orders, fill frame holes, order other lenses, type itemized receipts
  • If a lens was hard to mark with lines, there's a high likelihood it will turn — keep an eye on it in the edger (same with high cyl, and velas for a Y2K or other small frame)
  • Keep the frame, lenses, and Rx form in its tray while moving it around — once blocked, add the tray to the bottom of the pile so orders stay in cutting order
  • While waiting for a frame to trace: enter PD, make lens material changes, adjust the desired safety bevel
  • If it's a multifocal — make the Seg Height change BEFORE switching to the blocking screen; start with the eye that has a higher default, then account for the difference on the second eye
  • Always cross-reference the order invoice with the Rx Form — sometimes the lens material gets changed. This is also a chance to confirm the lens was ordered correctly (Rx values, PD, Seg, tint color) → if something's wrong, order a redo instead of cutting it
  • Name the order with the patient's First + Last initials, adding a number for multiples (e.g. Jon Hershman's 3 frames → JH1, JH2, JH3)
  • Half-rims and rimless take longer to edge — prioritize orders accordingly
  • The edger can only pull up a pattern within 3 previously cut orders — otherwise it must be retraced and sent over again
  • If the edger is recalibrated, the pre-determined size-down amount may change (Elites, BCGs)
  • If a plano lens is "too small to cut," try increasing the PD on the tracer
  • If bevel placement or sizing is routinely off, check the edger for excess lens debris blocking the wheel, and clean the water spigots so they're spraying where needed
  • Change the poly sock routinely — check it when turning on the machines or before cutting your first set of lenses
  • The tracer & edger don't save info once turned off — if you block something, cut it. If you retrace a frame, always reblock it (Rx orders only)

What are our rewards points?

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Rewards Points — Point Breakdown Rewards Points — How to Redeem

Is there a resource guide for lenses and turnaround times?

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Lens Timelines — approximate turnaround given to customers by lens type Lens Types — Single Vision, Bifocal, Progressive, Trifocal, Eyezen: advantages, disadvantages, who they're for, add-on options Revival Base Lenses — selling points for Single Vision and Progressive, plus what non-glare and superhydrophobic coatings do Lens Materials — Plastic (CR-39), Polycarbonate, 1.67 and 1.74 High Index: Abbe value, use case, advantages, disadvantages Revival Add-ons — Transitions GenS vs Gen8 vs Vantage comparison, style colors, polarized, Xtractive, Signature Revival Add-ons continued — Rx sunglass tint colors (non-polarized), NuPolar and KBCO polarized lens colors Returns, Exchanges & Warranty — refund/exchange policy for frames and lenses, one-year scratch warranty terms