What Is Revival?

Revival is an eyewear store like no other. We bring together all aspects of the industry: eye exams, frames, custom sunglasses, Rx fills, lens replacements, and personalized styling — all under one roof.

We strive to match our one-of-a-kind vintage frames with a unique experience for the community we're building.

Mission

Provide iconic, high-quality eyewear that makes people feel empowered. Create personalized, educational experiences.

Our Values

Everything comes back to the values.

The Spiel

The spiel is your opening introduction to every customer. Keep it: concise, brief, informational.

• Welcome them — determine if they've been in before
• Summarize Revival's products & services — keep it brief and tailored based on your observations
• Style + Serve — provide frame options and additional information
• Don't Repeat — be mindful if a coworker already touched base; switch it up if another customer comes in

The Revival Experience

1. Breaking Barriers — The Introduction

Observing: Pay attention to what they naturally gravitate toward. Listen to what they're saying to their friend or partner. Take mental notes — personal style, other shopping bags, what they first tried on. Look for fit-related problems: bridge height, temple length, narrow or wide face.

Listening: Cater to what they're asking for at first. Once trust is established, introduce new ideas. Hear hesitation or insecurity and provide reassurance. Learn about them: job, are they local, new or long-time glasses wearer.

Match + Relieve Energy: Find common ground. Compliment something genuine. Don't push if there's pushback — a forced sale is not the Revival Experience. Tailor each interaction. Can't get through? Tap in a team member, give space, don't take it personally.

Remain Open + Available — the 3 P's:

• Purpose — how you're interacting (intentional movement vs. fidgeting)
• Posture — projects confidence and competence
• Presence — face them to show interest; facing away signals disengagement

2. The Styling — Asking Questions + Empowering

Determine Needs: Ask questions to learn about their lifestyle, intended use (Rx, Non-Rx, add-ons), and likes/dislikes. Use your observations to select frames.

Questions to ask:

• Are you local? What brought you to San Diego?
• What do you do for work? Office/multiple monitors?
• Indoor/outdoor use? Daily driver or second pair?
• Do you typically wear glasses or contacts? First Rx?
• Have you worn progressives before?

Inform + Empower: Help them learn about their own preferences and their Rx. Don't scold or quiz them. Share the "why" behind your choices. Be reassuring — provide comfort when self-deprecating comments are made. Don't let personal opinion override theirs. As long as fit is solid, their style is all that matters.

3. The Maintenance — Proactive Communication

Dispensing a frame is just as important as selling it. Show you know about the order. Give them space to try it on and be available for adjustments. Reach out before they have to reach out to us — for any delays, remakes, or changes. Remind them we're always available and encourage them to come back. When they do come back, show that you remember them.

Revival Services

Trello & Daily Procedures

Trello is our communication board. Start every shift by checking the whiteboard and Trello. Use it to access resources, leave notes about orders in progress, and check off tasks as you complete them.

Opening Procedures

• Sweep + clean mirrors
• Take out signs
• Lights, fans, machines on
• Poly sock
• Check Trello for updates and needs
• Communication check: Trello, store phone, emails, awaiting Rx
• Case/cloth replenish
• Floor-set check

Downtime Tasks

• Day-to-day sunnies
• Check/add Trello updates
• Fill frame holes
• Cleaning schedule
• Stamp bags
• Learn/Train/Practice
• Use prompts + check resources

Closing Procedures

• Lights, fans, AC off
• Machines clean + off
• Communication check
• Update Trello
• File order forms
• Hold bin audit
• Floor-set check

Revival Frames Overview

Frame Shapes

Square

Aviator

Oversized

Y2K

Round

Funky

Cateye

Browline

By Era (1960s–2000s)

Parts of a Frame

Frame Materials

Plastics

Metals

Brands by Country

Some brands were manufactured in multiple countries depending on age and design.

Brand Spotlights

Non-Rx Lenses

Tints + Coatings

All Revival tints are 100% UV, Polycarbonate.

Solid Tints with Backside AR Coating

• G-15, Brown, Grey, Sapphire, Driver
• All Polarized (G-15, Brown, Grey)
• Cherry Cola, Yellow
• All limited edition colors

Gradient / Café Tints

• Gradient Orange, Gradient Brown, Café Pink, Café Green, Smoke Gradient, Grey Gradient

Polarization

Polarization is not more UV protection — it's additional anti-glare. Great for customers on the water or snow. Illegal for pilots. Any Revival tint can be made polarized (with Rx).

Frame Fitment

General Fit Principles

• Eyes centered in the lens area
• Frame width ≈ same as face width
• Temples sit comfortably, extend straight back without pressure
• No sliding at the bridge or lifting when smiling
• Pupils aligned horizontally in the top third of the lens (for optical)

Frame Fit Examples

Too Narrow  ·  Acceptable  ·  Too Wide

Face Width

Nose Bridge Types

Low Bridge — What to Look For

Middle Bridge — Examples

High Bridge — Examples

Reading a Prescription

Read left to right, top to bottom. "+" powers are read as "plus"; "−" powers as "minus." Values are in 0.25 increments. 1 diopter = +/−1.00.

What Makes an Rx Valid?

• Patient name
• Doctor's signature
• Sphere/cylinder values in 0.25 increments
• An expiration date that has not passed (CA Rx's are good for 2 years)
• Must be a glasses Rx, not contacts (contact lens Rx has brand, base curve, diameter)

Lens Materials

Tip: The higher the Rx (further from 0.00), the thicker and heavier the lens. Offer smaller, rounder frames to reduce edge thickness and weight.

Types of Prescriptions

Single Vision

Transposing a Prescription (Plus Cyl → Minus Cyl)

If the cylinder is in "plus," you must transpose before we can make it. Steps:

1. Take the cylinder value (in + value) and add it to the sphere — this is your new sphere value
2. Copy the cylinder but switch it to minus
3. Add or subtract 90 to the axis (add if sum ≤ 180; subtract if sum would exceed 180)

Multifocal Prescriptions

A Rx is multifocal when there is an "Add" power. Types Revival offers:

• Progressives — seamless transition between distance, computer, and reading. No lines. Most natural look. Takes 3–5 business days.
• Bifocals (flat top or blended) — distance and reading correction. Visible or softened line. Takes 3–5 business days.
• Trifocals — distance, computer, and reading with lines. Takes 3–5 business days.

Converting Multifocal to Single Vision

Eyezen / Antifatigue

What it is: A specialized single-vision lens with a slight near boost (+0.50, +0.75, or +1.00) that reduces eye strain by maintaining proper focus.

Who benefits: Anyone who spends a lot of time on digital devices. No prescription needed. A better (more proven) option than blue light for reducing digital eye strain.

Rx limitations: Add power range is +0.50 to +1.00. It is NOT a progressive — no progression throughout the lens, so no peripheral distortion.

Ordering: Requires an OC height. Additional cost: $75, located under "non-rx revival options." Include the boost power in the order notes.

PD Measurements

PD = Pupillary Distance. Required for EVERY Rx order. Taken with a pupilometer. A narrow PD in a frame that's too wide leads to peripheral distortion — this is why fit matters!

Pupilometer Settings

Other Measurements

• OC Height (Ocular Center) — Necessary for high Rx where eye placement isn't ideal. Taken with a seg-height gauge, or manually dotting the lens at the pupil and measuring to the bottom of the chassis.
• Segment Height (Seg) — Required for any multifocal Rx.
  • Progressive: take at mid portion of pupil
  • Bifocal: take at lower eyelid line
  • Trifocal: take at lower part of pupil OR OC height

Revival Rx Products & Pricing

Everything builds off the base single vision lens. Add-ons stack on top.

Same-Day Stock Range

Turnaround Times

When to Tap In an Optician

An optician is a technician who specializes in dispensing eyeglasses. The following fall into their role — always ask for help with:

• The physical filling of Rx lenses
• Fitment and adjustment of Rx glasses
• Troubleshooting Rx-related orders
• Any lab-related duties

Tap in an optician when:

• A customer begins expressing issues with seeing out of their glasses (blurriness, slanted objects, etc.)
• One pair "feels fine" but the other "feels weird"
• An adjustment beyond bench-alignment is requested (especially with Rx lenses)
• Something about the fit is "off" and you can't figure it out
• The customer asks questions about their prescription ("Why did they do that?" / "What does it mean?")
• The customer wants a multifocal and is getting overwhelmed by the options
• The customer starts naming things you've never heard of

When in doubt, tap one in! Education is a value — it's okay if something is beyond what you've been taught.

The Database

Our database is a secure system for patient contact info, prescriptions, order progress/history, and communication. It communicates across all locations and allows patients to upload their own Rx and check order status at any time.

Anyone who does a prescription pair has their own profile (except minors). Awaiting Rx orders still require a profile before they're submitted.

In-Store: Client Profile Creation

1. Have the customer scan the QR code (on the lock screen of the iPad/iPhone)
2. Ask/guide them through creating their profile: First + Last Name, Phone Number + Email
3. Ask/guide them to check their messages for a text with a new link and security code → use link + enter code
4. Upload photo, PDF, etc. of their Rx. Ask them to include the doctor name and expiration date in the upload.

If the client doesn't have a smartphone, is elderly, or is unable to create their own account — create it on the backend for them. If the text with the link/code is not received, check for typos in the phone number.

Virtual Sale: Profile Creation

The QR/link only works near a Revival location. For social media, email, or phone sales: create the account manually. Ask for First + Last Name, Email, and a number they can receive texts on. Select the "Send SMS with code for Rx Upload" option. If the Rx is already provided, upload it for them.

Rx Upload & Naming

Attaching an Rx to a Client

• Click "+ New Rx" within the client list or within their profile
• "Select Existing File" if THEY uploaded it; "Upload New File" if YOU are uploading
• "Preview" pulls up a copy so you can reference it while filling in the drop-down menu

Naming Convention

Format: 'First Last Name' + 'Rx Use/Type' + 'Exam Date'

• Multiple Rx's: name based on how the customer refers to them. Upload each one with the correct PD.
• One Rx (progressive): upload full Rx as written with Dist PD (infinity), even if customer wants SV. Example: Han Bui PAL 2026
• One SV: upload as written with matching PD, name based on usage. Example: Han Bui Dist 2024

Inputting the Prescription

• Enter the Rx exactly as written — do NOT transpose it. The lab will make it as written.
• IGNORE the "add computer/add reading rx" feature — we will not use it.
• Fill in the expiration date as written. CA is good for 2 years after the exam.
• The PD entered should match the Rx name (Distance PD for Distance Rx, etc.).
• Even if client wants SV, enter the full multifocal Rx on file for future reference.

Order Creation

Use the "New Order" button from the client list or within the "Client Orders" section of the profile. For EVERY Rx order, fill in:

• Store — where the purchase is occurring
• Rx — always select Distance
• Lens Type — SV / Progressive / Bifocal / Trifocal
• Material — default to Polycarbonate unless a material upgrade was paid for
• Add-On — select "none" if not needed
• Color — select "none" if not needed
• Coating — Standard AR, or Backside AR for tints
• Lab — Same Day (in stock) | Opticom (bluelight/high index/plus power w/cyl) | Cherry (transitions/multifocals/Rx tints)
• Frame Info — frame name/model. Use "+" for multi-frame orders.

Order Notes

• Clarify frame + Rx if multiple pairs with different Rx's
• Mailing address if shipping
• Copy + paste email if they requested itemized receipt or paid with FSA/HSA
• Check off "first time progressive" if applicable
• If not fully paid, put the owes amount; if fully paid it will auto-fill as $0

Verify, Notify & Dispense

Verifying an Order

• Bench alignment — screws/parts nothing missing and properly tightened
• Lenses: clean and no scratches
• Proper order add-ons
• Final payment update on Rx form
• Proper case + lens cloth

Once verified, press the checkered flag to mark the order as ready for pick-up.

Notifying the Customer

• Mark order as "ready for pick-up"
• Touch base if there's a shipping note about pick-up location
• Share tracking info and make Trello updates

If shipping: text the customer tracking info before marking as "ready for pick-up" to prevent confusion. Reassure them that the automated store pick-up message can be ignored. Add the number of outgoing packages to the Trello daily recap. Mark order as "delivered" once handed to mailing service.

Dispensing at Pick-Up

1. Ask for their last name — find the order, quickly look at the Rx form so you know what they have.

2. Stand with them — bring them to the table or the try-on mirror. Don't have the customer remove frames from the case — we do that. Compliment them and ensure they can see clearly.

3. Review any add-ons — if multifocal, make sure they can see far/near. Transition them to confirm they're satisfied with the color.
4. Ask if they'd like adjustments — visually confirm fitment and ask about any discomfort.
5. Reassure them — remind them they can come back. A good time to refresh them on the warranty.
6. Mark as picked up — make sure they leave with a case + lens cloth, mark the order as picked up in the database.
7. File the form — file the Rx order form alphabetically.

The Forms

Awaiting Rx Form

Used when a customer wants to get everything queued up before their Rx is ready or uploaded.

• Have them make a client profile
• Take their PD + Seg/OC
• Process payment for the general Rx/add-on desires
• Fill out the form: check off Profile, your initials, frame name/model, check Multi Pair if multiple frames (each needs its own form)
• Let them know they can upload their Rx at their convenience — they'll get an "order in progress" message once it's attached
• Place frame(s) + form(s) in a frame bag in the designated bin

Once Rx is uploaded: add to profile, create the order, check if itemized receipt was sent. If questions arise, touch base with the coworker whose initials are on the form before contacting the customer.

Hold Form

Only offer a hold if: they brought it up, they're heavily considering, they want to check out another location, or they're a repeat customer. Limit to 3 frames max. If considering Rx, take their PD/OC height just in case.

• Fill out: at minimum, name, phone number, date, Rx type + add-ons if discussed
• Check the hold bins EVERY DAY
• After 48 hours: use the "On Hold" text template saved in store phone notes (add a frame photo if helpful)
• Mark off as "Y" on the hold form; if no response by EOD, end the hold

Non-Rx Same Day Form

For sunglass/plano/bluelight plano lens orders to be done same-day.

• Fill out: customer name, contact number, desired tint/lens choice, whether paid or owes at pick-up
• If multiple pairs: write frame model/type with lens choice next to it (e.g., Lancel MA - Olive, PR Tortoise - Plano Bluelight)
• Hand off to the lab or bring to the back and place lenses needed inside the tray
• Once done: clean + package the order, notify or hand off, check out if "owes $" is filled
• Mark off "txt" once customer has been texted that they're ready

Liability Waivers

Use when: working on any non-Revival frame, or when a patient requests a material outside of policy (non-safety grade despite Rx or frame requiring poly/Trivex).

• Share with confidence and reassurance — inspect the frame, take photos of rimless, have them sign
• Industry protocol: we're not in the business of breaking frames, but it can happen due to unforeseen micro-fractures or previous heat exposure. We'll refund the lens cost but are not responsible for the frame.

Cherry Sample Form

Used when sending a lens sample to Cherry to match a tint.

• Circle the account number for the correct store: 3560 (North Park) | 3596 (Bird Rock) | 3689 (Oceanside)
• Patient name must match what's typed into VisionWeb
• Once packaged with a Cherry label, write the patient name + date on the Revival portion of the shipping label

Square POS

• Know the difference between Revival SV Button vs. Customer SV Button
• Categories: Customer Frames, Rx Upgrades, Non-Rx Upgrades, Revival Frames, Revival Sunglasses, Revival Lens Replacements
• Know when to use Sun Tints vs. Custom Sunglass vs. Sunglass Color Swap buttons
• Access an existing customer's loyalty account: view available points, add/remove points
• Create a new customer loyalty account
• Apply a discount: with a code, or with a discount button

Itemized Receipts

For who: Those submitting for out-of-network insurance reimbursement, HSA/FSA card users, or those who paid cash and want a receipt.

1. Go to the corresponding store bookmark
2. File → Make a copy → Rename to: Revival_Itemized_Receipt_LastName_FirstName
3. Fill in with the customer's LEGAL name, date of PURCHASE, and cost breakdown
4. Save as PDF → email to customer

If a discount was applied, subtract the discount value from the frame and/or add-on value.

Frame Alignment

Before a frame goes out on the floor or is dispensed, make sure it's properly aligned. See Jon or Kaela for hands-on training.

Standard alignment is checked with the frame upside-down on the bench — both temple tips touching, both temples on the same plane.